Flad Architects

Computer Support Specialist

US-WI-Madison
# Positions
1

Responsibilities

  • Provide initial assessment, research, resolution, and response for Help Desk calls and tickets. Escalate Help Desk calls and tickets to System Administrators and/or IT Manager, and work together to manage resolution.
  • Install software applications and updates and optimized desktop/laptop operating systems. Assist with the installation and deployment of computer equipment.
  • Assist with support, troubleshooting, and standards of printers/copiers, mobile devices, phone and audio-visual systems.
  • Conduct IT orientation for new employees and provide user training on supported systems as requested.
  • Provide after-hours support as needed when on-call. Assist with scheduling the on-call and Help Desk rotation.

Qualifications

  • Minimum two-year technology or related degree required. Five years of relevant help desk and end-user support experience required.
  • Minimum five years experience in MS Windows 7 and 10, MS Office, and PC hardware components required. Familiarity with AutoCAD, Revit, Adobe, Avaya, Lifesize and Apple products preferred.
  • Minimum five years experience with installing, configuring, and troubleshooting printers, modems and peripherals on a TCP/IP network.
  • Experience with inventory and purchasing systems.
  • Availability during Flad’s business hours of 8:00 a.m. to 5:00 p.m. required.
  • Strong customer service, problem-solving, organization, communication, time management, team orientation and follow-through skills required.

 

Flad Architects is an Equal Opportunity Employer.  Flad will provide equal opportunity to all individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

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