If you enjoy solving complex challenges in a collaborative environment that celebrates each person's ideas, experience, and creativity, this might be the opportunity for you. Flad is a national architectural firm hiring a Healthcare Process Improvement Coordinator. Integrated with project teams, this role applies design research and process improvement to inform planning and design decisions for Flad’s innovative and award-winning healthcare practice. Flad is a team of creative, intelligent, energetic people who help our clients solve the issues that change people’s lives.

• Coach and advise others on the use of improvement science and research methods and tools in healthcare planning and design.
• Work collaboratively with clients, leadership, and project teams to augment planning and design processes with process improvement and research driven philosophies. 
• Help plan and facilitate visioning, planning, and process improvement workshops and meetings with various stakeholders on clinical and operational performance.
• Analyze current processes, identify opportunities for improvement, and help translate future process improvements into space needs and design.
• Collect and analyze data regarding pre- and post-occupancy evaluations and other design research initiatives.
• Analyze and interpret data to quantify improvement opportunities and results. Produce and present metrics and insights to help teams understand and apply the information.
• Aid in proposal development for research, process improvement, and analytics services.

Experience:

• Three years of recent and relevant healthcare experience in strategy, operations, process improvement, data analysis, research, architecture and design, or equivalent required. Five years preferred.
• Able to be onsite with clients for data collection for a week at a time.
• Experience with identifying tools and methods to analyze and visually communicate business problems and associated data.
• Proficiency in searching and synthesizing information from external industry sources.
• Background in healthcare operations, lean and process improvement facilitation, and/or architecture and design with the ability to apply insight from research, process improvement, and analytics to buildings and campuses preferred.

Software:

• Proficiency with Microsoft 365 including Word, Excel, Visio, and Project required.
• Proficiency in Adobe Creative Suite, SurveyMonkey, Power BI, and Tableau and/or other data analytics tools preferred.
• Proficiency in simulation modeling preferred.

Education:

• Bachelor’s degree in industrial engineering, human factors, healthcare or business administration, design, design research, data science, analytics, or other related degree required.
• Master of Science in related field preferred.

Flad offers a wide range of benefits including:

• Health, dental, and vision insurance
• Generous paid time off and paid holidays
• Financial health and wellness benefits - retirement savings plan; fiduciary advisor; identity theft plan; Section 125 flexible benefits, including mass transit and parking; income protection – life insurance, short-term disability, long-term disability; Employee Assistance Program (EAP)
• Continuing education and career development – internal programs; funds set aside for external programs, licensure and sustainability support, annual professional registration and organization reimbursement
• Hybrid work environment 

Flad Architects is an Equal Employment Opportunity employer. Flad will provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

If you need a reasonable accommodation to apply for a position, please contact Human Resources at 608-238-2661 or email us at humanresources@flad.com.